Thank-you, order status & in-checkout offers
Thank-you and order status pages
An offer on the thank-you page, and on the order status page your customers come back to, shows the product, its price and a button. The button opens a new, quick checkout for that one item at your regular price, and Shop Pay and saved details keep it quick. It's a second order: Shopify doesn't let any app add to an order from the thank-you page, which is why the one-click offer lives on the post-purchase page instead.
No discount here. A thank-you offer's price would have to ride the link behind its button, and a link can be shared and used again, so it could turn into a coupon anyone keeps using. Thank-you offers show your regular price; offers before checkout, after payment and inside checkout keep their discounts.
Thank-you offers work on every Shopify plan except Starter, and they reach shoppers who paid with PayPal, a wallet or a pay-later service and never saw the post-purchase page. The card shows a price only when it's in the currency the shopper paid in; otherwise it shows the product, and checkout shows the price.
Add the block
- In your Shopify admin, open Settings › Checkout and click Customize to open the checkout editor. Luv Upsell's setup checklist links straight there.
- Switch to the Thank you page, click Add app block and pick Luv Upsell offer. Drag it where you like and Save.
- Do the same on the Order status page if you want the offer there too.
- Add a thank-you offer to a funnel and set the funnel live.
Inside checkout (Shopify Plus)
On Shopify Plus, the same Luv Upsell offer block can sit inside checkout itself: add it on the Checkout page of the checkout editor. Its button adds the product to the order the shopper is about to place, at the offer's price, and the block then says Added to your order. It never offers a product that's already in the checkout.
On other plans Shopify doesn't allow app blocks inside checkout, so the block stays hidden and your other offers keep working. If Shopify can't add the item, for example during an Apple Pay or Google Pay express checkout, the block says so in plain words.
Shopify's styling
Both blocks wear your checkout branding, set in the checkout editor. Shopify doesn't allow custom colors, fonts or CSS on these pages for any app.
Questions? hi@customerluv.app — a founder answers every message.