Luv Reply
Instant, on-brand auto-replies to your storefront contact form — plus a real shared inbox — so customers hear back the second they reach out, not tomorrow.
What's inside
Most contact forms drop a message into an inbox nobody watches. Luv Reply answers immediately in your voice, gives you a proper inbox with customer and order context beside every message, and never rewrites your links or plants tracking pixels — a deliberate difference from the incumbents.
Zero-setup sending
The built-in sender needs nothing from you — replies come from Customer Luv's servers with your store as the sender name. Prefer your own domain? Drop in a Resend key and it takes over.
A shared inbox with context
Every message shows the customer's order history and profile beside it, so whoever replies has the full picture.
Store-aware link suggestions
The reply can suggest the exact tracking, returns, or product links a shopper needs — helpful, not spammy.
An AI digest of what people ask
See the themes in your incoming messages at a glance, so you can fix the questions at their source.
Spam handled two ways
An invisible Smart shield is on by default; add free Cloudflare Turnstile keys for server-side verification of every submission.
How it works
Live in minutes, not a services engagement — watch the clock.
Install & open
install Luv Reply and open it from Apps.
Turn on the embed
enable the theme app embed so the autoresponder is live on your form; the Inbox shows a one-click status check.
Write your reply
set your auto-reply and owner-notification copy, or start from the defaults.
Test it
send a message from your own contact form and watch it land in the Inbox.
Pairs well with
Independent on their own, better together.
Luv Reply, on your store
Live and free during beta. No tracking pixels, no link rewriting — ever.
Join the beta