Post-purchase offers

What shoppers see

Right after they pay, before the thank-you page, shoppers see one offer: the product with its images, description and price (the original price struck through when there's a saving), a size or color picker and a quantity picker if you allow them, and Shopify's own total with tax and shipping. Shopify's Pay now button, which always shows the total, adds it to the same order with one tap, with no checkout to fill in again, and it ships with the rest of the order. No thanks moves on. There's no countdown timer, and no small print unless you add your own in Design, under Post-purchase.

A follow-up after a yes or a no

Each funnel can have a first post-purchase offer and one follow-up for each answer:

• After a yes: a different offer for shoppers who took the first, such as something that goes with it.
• After a no: a downsell for shoppers who passed, such as a smaller size or a bigger saving.

So a shopper sees two offers at most, then the thank-you page. A follow-up needs a first post-purchase offer in the same funnel.

What to offer

Pick up to three products (the first one that's in stock and not already in the order is offered), or let Luv Upsell pick the best partner for what was just bought, from your own orders, with your best sellers as the fallback. Set a percentage or an amount off. An amount off is turned into the same percentage of the price, so it's right in whatever currency the shopper paid in. Subscriptions can only be offered before checkout.

Switch it on

1. In your Shopify admin, open Settings › Checkout, find Post-purchase page and pick Luv Upsell. Shopify runs one post-purchase app per store, so this takes the place of any other app there. Luv Upsell's setup checklist and Settings › Integrations both link straight to that screen, and show whether it's done.
2. Add a post-purchase offer to a funnel and set the funnel live.
3. Place an order paid by card to see it.

When Shopify skips the post-purchase page

Shopify decides when the page appears, for every post-purchase app. It shows only on orders from your online store paid by card, Shop Pay included. It's skipped when:

• the shopper pays with PayPal, Apple Pay, Google Pay, Amazon Pay, a pay-later service such as Klarna, Affirm or Afterpay, or a gift card;
• your payment provider has to keep the card's security code, such as Braintree or PayPal Payments Pro;
• the order is for local delivery, has duties in another currency, or is under 50 cents;
• the store is on Shopify Starter, or Shopify is under very heavy load.

A thank-you page offer reaches the shoppers who skip it. Insights shows how many shoppers saw each post-purchase offer and how many took it.

Counted once Shopify confirms it

A post-purchase offer counts as taken only once Shopify confirms it was added and paid for, and each one is counted once. Luv Upsell works out the price again on its own server before Shopify charges it, so the shopper pays the price you set.

Questions? hi@customerluv.app — a founder answers every message.