The Customer Luv blog
Short, practical guides on post-purchase surveys and what to do with the answers.
★ Featured guide
"How did you hear about us?" — the one survey question that pays for itself
Why the post-purchase attribution survey is the highest-ROI question a Shopify store can ask, where to place it, how to write the options, and how to turn answers into smarter ad spend.
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Post-purchase surveys
30 post-purchase survey questions, with the answer options to use
30 post-purchase survey questions for Shopify stores, grouped by goal, each with answer options to paste in, who to ask it, and what to do with the answer.
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Post-purchase surveys
Fairing alternatives: what four Shopify survey apps cost at your order volume
Fairing is free under 200 orders a month. Above that, here's what KNO, Grapevine, Zigpoll and Customer Luv cost at your volume, and when to stay put.
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Post-purchase surveys
How to add a post-purchase survey to Shopify (2026 setup guide)
How to add a post-purchase survey to Shopify's Thank you and Order status pages: the app block, targeting, Klaviyo, testing, and fixes if it won't show.
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Post-purchase surveys
KnoCommerce vs Customer Luv: which plan you'd need, and what it costs
KnoCommerce (KNO) vs Customer Luv for Shopify post-purchase surveys: what each plan includes, the cheapest plan for seven jobs, and where KNO is better.
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Contact form & inbox
Your contact form is a first impression. Auto-reply like it.
Why an instant, on-brand auto-reply to your Shopify contact form beats a silent inbox — what a great auto-reply actually says, how fast to answer, and how to keep it human.
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“How did you hear about us?” — the one survey question worth more than your pixel
Why post-purchase attribution surveys beat ad-platform reporting, how to phrase the question, which options to include, and how to act on the data in Klaviyo.
2026-07-07
The thank-you page gift: turn your survey into a second customer
How Shopify stores use post-survey gift offers — his & hers cross-sells, free sample packs, and discount links — to turn post-purchase surveys into acquisition.
2026-07-07