Terms of Service
Last updated: July 7, 2026
By installing or using Customer Luv Surveys, you agree to these terms.
The service
We provide post-purchase survey software for Shopify stores, including survey display, response storage, analytics, and integrations. The service is provided "as is"; we work hard to keep it fast and available but do not guarantee uninterrupted operation.
Your responsibilities
- You are responsible for the questions you ask and for complying with laws that apply to your store and customers.
- You may not use the service to collect sensitive personal data (health, financial account numbers, government IDs) without appropriate legal basis.
Data
Your survey data is yours. Export it anytime; on uninstall or request we delete it per our Privacy Policy.
Fees
The service is free during beta. Future paid plans will be billed through Shopify with clear notice before any charge begins.
Liability
To the maximum extent permitted by law, our total liability is limited to the fees you paid us in the three months preceding a claim.