Changelog
Everything we ship, when we ship it — because "actively developed" should be provable, not a marketing claim. Both apps are battle-tested on rootd.com before anything lands here.
July 7, 2026
Luv Reply is born 💌
Our third product: instant, on-brand auto-replies to your storefront contact form. A tiny theme embed captures the message; the reply goes out through your Klaviyo flow or a built-in sender. Comes with per-day analytics, an AI digest of what customers typically ask, and store-aware link suggestions for the reply. In beta, live on rootd.com first — as always.
Gift incentive heading
When a set has a gift, every question now shows a customizable banner — "Help us make {brand} better — free gift after {count} quick questions 🎁" — with variables for store name, gift, question count, and questions remaining.
Questions & answers analytics
One clean summary per question: views, response rate, and exactly what people answered as percentage bars — filterable by question set, with insight callouts like "67% answered TikTok".
Customers, enriched
The Customers tab now pulls lifetime value, order count, customer tenure, and average order cadence from Shopify — with a column picker — and every email click opens the customer's Shopify profile. Recent responses are grouped one card per customer.
Tiered rewards bar
Up to four goal tiers by cart total or item count, each with its own marker (emoji, uploaded icon, or dot), {REMAINING}/{REWARD} message tokens, and live progress.
Smart upsells
Three recommendation modes: your rules, Smart (Shopify's recommendation engine — we say what it is), or Hybrid where your rules play first and Smart fills the rest. Our own order-history co-purchase engine is next on the roadmap.
Trust badges with images
Badges now support emoji, an uploaded image, or text-only — mix and match.
Self-serve drawer editor
Full in-admin editor: four design presets with a live preview, brand tokens, goal bar, trust badges, upsell rule builder with a real product picker, behavior settings, and drawer analytics (impressions, upsell adds, checkout clicks).
Luv Cart is born 🎂
Our second app: a design-first cart drawer with Shadow-DOM theme isolation, native-drawer suppression, Ajax cart operations, in-drawer discount codes, and order-verifiable upsell attribution. In beta, live on rootd.com.
New website + docs
customerluv.app relaunched as a two-product company site with a proper documentation hub (11 guides with sidebar navigation), honest comparison pages — including Luv Cart vs UpCart — and this changelog.
July 6, 2026
Analytics date ranges & response rates
Today / yesterday / 7–365 day / custom date ranges across all analytics, plus per-question response rates powered by a new view-tracking beacon.
Shopify Flow, tags & metafields
Every answer fires a Shopify Flow trigger, adds customer tags like clv-source-tiktok, and saves answers as customer metafields — your survey data, native to Shopify.
Google Analytics 4
Answers forward to GA4 via the Measurement Protocol, with an honest caveat about server-side attribution.
Five question types + gift link builder
Single choice, multi-response, open ended, date (Klaviyo-readable), and NPS 0–10 — plus a gift link builder that assembles the cart-plus-discount URL for you.
June 15, 2026
Private beta
Customer Luv Surveys goes live on rootd.com: product-targeted question sets on the thank-you and order-status pages, cross-device ask-until-answered, Klaviyo sync, and an embedded analytics dashboard.
Tell a founder: hi@customerluv.app. Beta merchants' requests routinely ship same-week.