Customer Luv vs KnoCommerce (KNO)
KNO Post Purchase Surveys is a respected, capable platform (4.9★ on the App Store, acquired by WeCommerce in 2022). This is an honest comparison from a team that evaluated the whole category before building.
The short version
Choose KNO if you want deep multi-question logic trees, agency-style workspaces, and an established platform with years of polish.
Choose Customer Luv if you want the essentials done exceptionally simply — targeted question sets, a gift that turns surveys into revenue, cross-device "ask until answered", and Shopify-native output (Flow, tags, metafields) — at a flat price.
Feature comparison
| Customer Luv | KNO | |
|---|---|---|
| Thank-you + order status surveys | ✅ | ✅ |
| Product & audience targeting (new vs returning) | ✅ | ✅ |
| Question types incl. NPS & date | ✅ | ✅ |
| Branching / logic trees | — (deliberately simple) | ✅ deep |
| Ask until answered, cross-device | ✅ server-side resume | Partial |
| Gift / cross-sell button with link builder | ✅ built-in | — |
| Response rate & views per question | ✅ | ✅ |
| Klaviyo + GA4 + Shopify Flow | ✅ | ✅ |
| Customer tags & metafields in Shopify | ✅ automatic | Partial |
| Price | Free beta → flat, from ~$9/mo | Tiered by order volume |
The philosophy difference
KNO grew into a research platform with enterprise ambitions. Customer Luv stays deliberately small: the three jobs merchants actually hire a post-purchase survey for — attribution, a handful of high-value questions, and answers that flow into your marketing stack — with a gift at the end that pays for the app. Fewer switches, faster setup, flat pricing.
Also comparing: vs Fairing · vs Zigpoll
KNO/KnoCommerce is a trademark of its owner; this page is an independent comparison based on publicly available information at the time of writing.