Surveys vs KnoCommerce
KnoCommerce (Kno) is a respected, capable post-purchase survey platform with deep logic and a big integration catalog. Here's where the two differ.
| Surveys | KnoCommerce | |
|---|---|---|
| Thank-you + order-status surveys | ||
| Product & new/returning targeting | every plan, including free | from $119 (4 audiences; none on $19) |
| Klaviyo, GA4 & Shopify Flow | every plan, including free | from $119 (2 active integrations; none on $19) |
| Question types | choice, multi-select, text, date, NPS | 12+ types; image & video on $299 |
| NPS | included | paid add-on |
| Branching / logic | conditional follow-ups ($49) | conditional logic on every plan |
| Benchmarks against other brands | — | from $119 |
| Answers as Shopify customer tags & metafields | automatic | not on its listing |
| Email & SMS survey links | one-tap links, every plan | survey links on $299 |
| Price | Free (100 responses/mo), then $9 · $29 · $49 | $19 · $119 · $299, unlimited responses |
The honest summary. KNO is the deeper research tool: more question types, benchmarks against other brands, conditional logic on every plan and unlimited responses. Customer Luv costs less whenever you need answers in Klaviyo or different questions for different buyers, because integrations and targeting are on every plan, including free. The plan-by-plan breakdown has the details.
Comparison based on KNO on the Shopify App Store, as of September 2026 — competitors move fast, so tell us if something's out of date: hi@customerluv.app.
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