Surveys vs Fairing
Fairing (formerly Enquire) is the best-known post-purchase survey app — mature, well-integrated, and priced accordingly. Here's an honest, feature-by-feature look, including where Fairing leads today.
| Surveys | Fairing | |
|---|---|---|
| Thank-you + order-status surveys | ||
| One question at a time, skippable | ||
| Product-targeted question sets | keyword targeting, duplicate & retarget | every plan |
| New vs. returning audiences | ||
| Five question types (incl. date, NPS), typed for Klaviyo | plus more | |
| Ask until answered | cross-device, server-side resume | device-based |
| Gift / cross-sell button with link builder | built-in | — |
| Answers written back to Shopify | customer tags & metafields | order sync + Shopify Flow |
| AI assistant connection (MCP) | Claude & ChatGPT | beta |
| Integrations | Klaviyo, GA4, Shopify Flow, CSV | 25+, BigQuery sync as a $299/mo add-on |
| Price | Free (100 responses/mo), then $9 · $29 · $49 | Free to 200 orders/mo, then $49 · $99 · $149 to 5k orders |
The honest summary. Fairing has the deeper integration catalog, years of polish, and a genuinely generous free plan — under 200 orders a month it costs nothing. Past that, the bills split: at 1,000 orders a month Fairing is $99 and Customer Luv is $9, with product-targeted sets and a gift at the end included.
Comparison based on Fairing on the Shopify App Store, as of September 2026 — competitors move fast, so tell us if something's out of date: hi@customerluv.app.
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