Customer Luv vs Zigpoll
Zigpoll is the broadest survey tool on Shopify (5.0★, 500+ reviews) — post-purchase surveys plus on-site polls, exit-intent, and email surveys. Different shape of product; here's how to decide.
The short version
Choose Zigpoll if you want one app for every kind of survey — on-site polls, exit-intent questions, email feedback — and you're happy configuring a general-purpose tool.
Choose Customer Luv if post-purchase attribution is the job. We do one moment — the thank-you page — better: product-targeted sets, new-vs-returning audiences, cross-device resume, a gift button that recruits the next customer, and answers pushed automatically into Klaviyo, GA4, Shopify Flow, and customer tags.
Feature comparison
| Customer Luv | Zigpoll | |
|---|---|---|
| Post-purchase (thank-you + order status) | ✅ the whole product | ✅ one of many modes |
| On-site polls / exit intent / email surveys | — | ✅ |
| Product-targeted question sets with duplicate | ✅ | Partial |
| New vs. returning audiences | ✅ | ✅ |
| Ask until answered, cross-device | ✅ | — |
| Gift / cross-sell button with link builder | ✅ built-in | — |
| Response rate & views per question | ✅ | ✅ |
| Klaviyo + GA4 + Shopify Flow + customer tags | ✅ | Partial (varies by plan) |
| Price | Free beta → flat, from ~$9/mo | Freemium, tiered |
The philosophy difference
Zigpoll optimizes for breadth; we optimize for the single highest-value survey moment in e-commerce and make it effortless. If you're running polls all over your site, use Zigpoll (it's good). If you want to know where customers come from and turn the answer into segments, flows, and a second sale — that's us, in about ten minutes of setup.
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Zigpoll is a trademark of its owner; this page is an independent comparison based on publicly available information at the time of writing.