Surveys vs Zigpoll
Zigpoll is the broadest survey tool on Shopify — post-purchase plus on-site polls, exit-intent, and email surveys. Breadth is its strength; focus is ours.
| Surveys | Zigpoll | |
|---|---|---|
| Post-purchase (thank-you + order status) | the whole product | one of several modes |
| On-site polls / exit intent | — | |
| Email & SMS surveys | one-tap answer links for Klaviyo emails and texts | yes |
| Product-targeted sets with one-click duplicate | partial | |
| Ask until answered, cross-device | — | |
| Gift / cross-sell button with link builder | built-in | — |
| Klaviyo + GA4 + Flow + customer tags | Klaviyo, GA4, Flow and more | |
| Price | Free (100 responses/mo), then $9 · $29 · $49 | Free (50 responses/mo), then $39 / 200 · $129 / 600 · $399 unlimited |
The honest summary. If you want one tool for every survey surface, Zigpoll is broader. If you want the thank-you-page survey done exceptionally — targeted, cross-device, with a gift that pays for the app — that's us.
Comparison based on Zigpoll on the Shopify App Store, as of September 2026 — competitors move fast, so tell us if something's out of date: hi@customerluv.app.
Try Surveys instead
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