Luv Reply vs Gorgias
Gorgias is the leading Shopify helpdesk — a full omnichannel support suite with AI agents. Luv Reply isn't trying to be a helpdesk; it's instant contact-form auto-replies and a lightweight inbox. Different jobs, so here's the honest split.
| Luv Reply | Gorgias | |
|---|---|---|
| Instant auto-reply to your contact form | built-in, zero setup | via rules/automations |
| Shared inbox with order & customer context | full helpdesk | |
| Omnichannel (email, chat, social, SMS) | contact form + email | all channels |
| Macros, SLAs, agent seats, routing | — | |
| AI reply drafting | digest + link suggestions | AI Agent auto-resolve |
| No tracking pixels / no link rewriting | n/a | |
| Per-ticket or per-resolution fees | none | $0.36/ticket overage; ~$0.90–$1.00 per AI resolution |
| Price | Free beta, flat | $60–$900+/mo by ticket tier |
The honest summary. If you're running a support team across every channel, Gorgias is the right tool and worth its price. If you just want customers to get an instant, on-brand reply from your contact form — without per-ticket fees or tracking — that's Luv Reply.
Comparison based on Gorgias pricing (July 2026), as of July 2026 — competitors move fast, so tell us if something's out of date: hi@customerluv.app.
Try Luv Reply instead
Free during our private beta, flat pricing at launch — never a percentage or a volume tax.
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